Delete your Monurus account

Last updated: 5 November 2026

In the app (straight away, or in 24 hours for a household)

1. Log in at https://app.monurus.my, or open the Monurus app.
2. Go to Settings > Your Monurus account > Delete account.
3. Enter your password and type DELETE to confirm.

Want to keep a copy first? In Privacy and your data, download your transactions as a spreadsheet, or a full backup.

Without logging in

If you can't log in, email helpdesk@monurus.my from the email address of your account, asking us to delete it. We reply within 21 days, and may ask you to confirm it's you first.

What is deleted

• Straight away: your account (email, name, password), your encrypted database with everything in it (statements, transactions, balances, categories, rules, budgets, goals, notes and chats), your logins on every device, and your place on the waitlist.
• If you pay for a Family household that other people use: it's deleted with your account, for everyone in it, so this waits 24 hours. Everyone in it is emailed straight away so they can download a copy, and you stay logged in until then, to download your own data or cancel (Settings > Account). Then everything above is deleted.
• Within 30 days: the copies of your encrypted database in our backups, as those backups expire.
• Kept: a record that an account was deleted, with its number but not your email, for security; and, once paid plans start, payment records for as long as tax law requires (usually 7 years).

Deleting can't be undone. More in our privacy notice.